Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our B-Smart Services use of cookies in accordance with the terms of B-Smart Services privacy.

License to use website

Unless otherwise stated, B-Smart Services and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or instruction manuals from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without B-Smart Services express written consent.

You must not use this website for any purposes related to marketing without B-Smart Services express written consent.

Restricted access

B-Smart Services reserves the right to restrict access to areas of this website, or indeed this entire website, at B-Smart Services discretion.

If B-Smart Services provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

B-Smart Services may disable your user ID and password in B-Smart Services sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to B-Smart Services a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to B-Smart Services the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or B-Smart Services or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

B-Smart Services reserves the right to edit or remove any material submitted to this website, or stored on B-Smart Services servers, or hosted or published upon this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. B-Smart Services makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, B-Smart Services does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Limitations of liability

B-Smart Services will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if B-Smart Services has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit B-Smart Services liability in respect of any:

  • death or personal injury caused by B-Smart Services negligence;
  • fraud or fraudulent misrepresentation on the part of B-Smart Services; or
  • matter which it would be illegal or unlawful for B-Smart Services to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, B-Smart Services has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against B-Smart Services officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect B-Smart Services officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as B-Smart Services.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify B-Smart Services and undertake to keep B-Smart Services indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by B-Smart Services to a third party in settlement of a claim or dispute on the advice of B-Smart Services legal advisers) incurred or suffered by B-Smart Services arising out of any breach by you of any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to B-Smart Services other rights under these terms and conditions, if you breach these terms and conditions in any way, B-Smart Services may take such action as B-Smart Services deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

B-Smart Services may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

B-Smart Services may transfer, sub-contract or otherwise deal with B-Smart Services rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with South African law and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of South Africa.

B-Smart Services details

You can contact B-Smart Services by email to info@bsmartservices.co.za

 

Warranty: 

Standard 1 year Warranty

What the warranty covers:

B-Smart Services offers a limited manufacturer warranty from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, B-Smart Services will, at its sole option, repair or replace the product with a similar product. Replacement products or parts may include remanufactured parts or components. The replacement unit will be covered by the balance of time remaining on the customer’s original limited warranty. B-Smart Services provides no warranty for third-party software included with the product or installed by the customer.

How long the warranty is effective:

This warranty is valid only for the first consumer purchase. You must show proof of purchase.

The warranty does not cover damage, deterioration or malfunction resulting from:

  • Accident, misuse, neglect, fire, lightning, cracked screen or display, and deep scratches or signs of impact, or other acts of nature, unauthorised product modification, or failure to follow instructions supplied with the product.
  • Repair or attempted repair by anyone not authorised by B-Smart Services.
  • Damage to or loss of any programs, data or removable storage media.
  • Software of data loss occurring during repair or replacement.
  • Any damage of the product due to shipment.
  • Removal or installation of the product.
  • Causes external to the product, such as electric power fluctuations or failure.
  • Use of supplies or parts that do not meet B-Smart Services Specifications.
  • Normal wear and tear.
  • Failure of the owner to perform periodic product maintenance as stated in the Instruction Manual.
  • Any other cause that does not relate to a product defect.
  • Damage caused by statis (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
  • Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product Instruction Manual.

 

Returns: 

Here you will find the details on our B-Smart Services Returns Policy and Warranty.
Please read and familiarize yourself with our Warranty before continuing with the process outlined below.

Returns Policy:

If you have purchased a device through a retailer, please note that the retailer’s exchange policy is enforced. It is the retailer’s discretion to first repair any damage caused to the device before undertaking an exchange or refund.

How Long Does a Repair Take?

We undertake to have repairs completed within 15 – 20 working days, however, as our retailers have their own procedures in place, we cannot guarantee this turn around.
In the event of a retailer not honouring this timeline, please do feel free to email us on info@bsmartservices.co.za or call us with the following information:
1. Your full name and contact details (telephone number and email address).
2. The store of purchase.
3. Your reference number.
We will then take it up with the store for investigation.

How Does the Return Process Work?

Step 1: The faulty device is booked in at the retailer of purchase. You will be given a reference number. Your reference number serves as proof of ownership as well as a means for you to track your repair. Keep this number safe.

Step 2: The retailer will contact our holding company, and arrange for a collection of all faulty devices through our courier company. This is normally once a week, but may vary depending on the Retailer’s internal structures.

Step 3: On arrival, the device will undergo a full assessment. This is to determine whether the device is experiencing a factory fault or if the device was damaged due to negligent use (Please see our Warranty for further information as to what classifies to negligent use).

Step 4: Once the assessment is completed, the device is booked into repair or logged as faulty.

Step 5: The device will be couriered back to the Retailer of purchase, or the Retailer will be contacted with instructions for the fault.

Step 6: The Retailer is then responsible for contacting you in order to collect your device, or will instruct you with further steps.

How long the warranty is effective?

This warranty is valid only for the first consumer purchase. You must show proof of purchase. Once a device is repaired and returned, the warranty period will only be valid from date of initial purchase.

 

Privacy Policy:

Who we are

Our website address is: https://bsmartservicessa.com/

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.